ChegouLisboaContact
For any question, bug report, or feedback, email support@chegoulisboa.app. We usually reply within a few days. Please include your iOS version and, for bugs, what you were doing when it happened — screenshots help a lot.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us: open your device's Settings → your name (Apple Account) → Subscriptions → ChegouLisboa → Cancel. Cancelling takes effect at the end of the period you've already paid for. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you purchased with, then use Restore Purchases on the paywall screen. Premium unlocks automatically. If it doesn't, email us.
How do I get a refund?
Refunds are handled by Apple under App Store policy. Request one at reportaproblem.apple.com — we can't issue App Store refunds ourselves.
Will I lose my progress if I reinstall or change phones?
Not if you're signed in: your learning progress and saved phrases sync to your account and restore automatically when you sign back in. Without an account, data lives only on your device.
My saved phrases or progress aren't syncing
Check that you're signed in (Settings → Account) and online — the app syncs automatically in the background. If something still looks wrong after relaunching the app, email us with the approximate time it happened.
Why is the translator limited on the free plan?
Each translation costs us money to run, so the free plan includes a daily allowance and Premium removes the limit (with fair use — see the Terms).
Does the app record my voice?
No. Pronunciation scoring runs entirely on your device — audio never leaves your phone. See the Privacy Policy.
How do I delete my account and data?
In the app: Settings → Delete Account. This immediately and permanently erases your account, progress, and saved content from our servers. Analytics can be turned off or erased separately under Settings → Privacy.
How do I get a copy of my data?
Email support@chegoulisboa.app from the address on your account and we'll send you a machine-readable export of your account data — usually well within the 30 days GDPR allows.